Question 1

What is Véla?

Accepted Answer

Véla is your trusted platform for home services - connecting you with reliable, local providers such as housecleaners, babysitters, and pet sitters. Whether you need help around the house or a little extra care for your loved ones, Véla makes it simple to find the right person for your needs, all in one place.

Question 2

How do I book a service?

Accepted Answer

Booking with Véla is quick and easy! Just sign up or log in to your account, explore the home services you need - from cleaning and childcare to pet care, and choose your preferred provider. Pick a date and time that fits your schedule, confirm your booking, and you’re all set! Your chosen provider will take care of the rest.

Question 3

Is Véla available in my area?

Accepted Answer

Right now, Véla is available in Nordre Aker during our pilot phase. We’ll be expanding to the entire Oslo kommune very soon! When you sign up, we’ll automatically let you know if our services are available in your area, and you’ll be among the first to know when Véla launches near you.

Question 4

How are service providers vetted?

Accepted Answer

At Véla, your safety and peace of mind come first. Every service provider goes through a careful vetting process, including background checks, identity verification, and personal interviews. We make sure each provider is reliable, experienced, and shares our commitment to quality and care before they join the Véla community.

Question 5

Can I reschedule or cancel a booking?

Accepted Answer

Yes! You can easily reschedule or cancel your booking anytime from your Véla profile. We understand that plans can change, just try to make any updates at least 24 hours before your appointment to avoid a cancellation fee. It only takes a few clicks to adjust your booking, so you stay in full control of your schedule.

Question 6

How do I pay for services?

Accepted Answer

All payments on Véla are securely processed through Stripe, one of the world’s most trusted payment providers. You can pay using your preferred method, no cash needed, and all your information is safely encrypted and handled directly by Stripe. This ensures every transaction is smooth, simple, and completely secure.

Question 7

What if I have an issue with my service?

Accepted Answer

If something doesn’t go as expected, don’t worry, we’re here to help. You can easily reach our support team through the Help/Contact Us section in your Véla account. We take all feedback seriously and are committed to resolving any issues quickly and fairly, so you can continue to feel confident booking with Véla.

Question 8

Can I become a service provider on Véla?

Accepted Answer

Absolutely! We’re always excited to welcome caring, reliable, and passionate individuals to the Véla community. If you have experience in cleaning, childcare, pet care, or home cooking, you can apply through our “Become a Provider” page. Once approved, you’ll be able to offer your services, set your schedule, and connect with local customers who need your help.